Your day-to-day operational backstop on the KPL platform. The support desk handles account setup, user access, document management, and platform queries so your team stays focused on the engagement rather than the admin around it. Every ticket is tracked against a published SLA, with first response inside four business hours. Included by default with every new KPL account, billed monthly with no minimum term.

End-to-end recruitment and HR foundation work delivered by a specialist vendor partner. The team builds your role specifications, runs sourcing and screening, and manages candidates through to offer and onboarding. You pay a monthly retainer for the ongoing work plus a success fee per confirmed hire, released thirty days after each start date. Performance is measured on time-to-hire, offer-acceptance rate, and ninety-day retention — so the incentive is on hires that stay.

A fractional data team assembled and led by a KPL Team Captain, combining AI engineering, Metabase expertise, and data engineering under one accountable lead. The squad builds your reporting layer and puts AI use cases into production against goals you define at kickoff. Progress is tracked continuously through the KPG dashboard, with weekly reporting and monthly retainer releases. Hit your target and the bonus pool pays out; fall short and payment prorates to what was actually achieved.